At VELKADO, we are committed to providing premium honey-inspired skincare and wellness products. To ensure product quality, hygiene, and customer safety, all sales are final.
Returns
We do not accept returns for any products once an order has been delivered.
Refunds
We do not offer refunds for:
- Change of mind
- Incorrect product selection by the customer
- Personal preferences
- Opened or used products
Exchanges
We do not offer exchanges for any products after purchase.
Order Cancellation
Orders may only be cancelled before they have been processed or shipped. Once an order has been prepared for shipment, it cannot be cancelled.
Damaged or Incorrect Orders
If you receive:
- A damaged item during delivery, or
- An incorrect product due to our error,
please contact us within 48 hours of receiving your order. Include your order number and clear photos of the product and packaging. We will review your request and, if the issue is confirmed to be our mistake, we will work with you to provide an appropriate resolution.
Contact Us
If you have any questions regarding this policy, please contact us:
VELKADO Customer Support
Email: support@velkado.store